Refund Policy

FitSphere Refund Policy for StepBuddy Challenge Packages
This Refund Policy applies to StepBuddy challenge packages purchased online via Stripe from
FitSphere OÜ: 1 challenge (€300 + VAT) and 3 challenges (€600 + VAT).

1. Scope
   This policy applies only to the StepBuddy challenge packages described above and to payments
   successfully processed via Stripe.
2. Refund window:
   Refund requests must be submitted within 14 calendar days of the payment date.
3. Eligibility conditions:
   A refund is available only if the relevant challenge has not been activated and no employees
   have started taking part in that challenge.
4. Non-refundable cases:
   Once a challenge has been activated for the customer’s team or employees have started
   taking part, that challenge is non-refundable.
5. How to request a refund
   To request a refund, send an email to info@thefitsphere.com from the email address used for the
   purchase, stating the company name, purchaser’s name, purchase date, package purchased,
   and Stripe order or receipt details.
6. Processing time
   Approved refunds are processed within 5 working days and credited back to the original payment
   method used for the purchase.
7. Partial refunds for the 3-challenge package
   If none of the 3 challenges has been activated, the customer is entitled to a full refund. If 1 or 2
   challenges have already been activated and started, FitSphere may refund the unused and
   unactivated remaining challenges on a pro rata basis at a rate of €200 per unused challenge, provided the refund request is made within the 14-day refund window. No refund is available for any
   challenge that has already been activated or started.
8. Contact
   FitSphere OÜ, Harju County, Tallinn, Mustamäe district, Mäealuse Street 2/1, 12618, Estonia
   info@thefitsphere.com
   This policy does not limit any mandatory rights that apply under applicable law.